Privacy policy.
Introduction
This privacy policy is designed to inform you, our client, about the collection and use of your personal information, including health and well-being details, within Counselling and Mediation. It outlines the circumstances under which we may share this information with third parties.
Consent
When you register as a client of Counselling and Mediation, you provide consent for practitioners and staff to access and use your personal information for the purpose of providing health and well-being care. Staff members with a legitimate need will have access, and any other usage will require additional consent.
Purpose of Information Collection
Counselling and Mediation collects personal information to deliver health and well-being care services. This includes managing health records, financial transactions, practice audits, and business processes.
Information Collected
We may collect the following information about you:
- Names, date of birth, addresses, contact details
- Medical information, including history, medications, allergies, immunizations
- Medicare number (when available)
- Health and well-being care identifiers
- Health fund details
Dealing Anonymously
You have the right to deal with us anonymously or using a pseudonym unless impracticable or required by law.
Collection Methods
We collect personal information during the first appointment, during service provision, and through various channels such as our website, emails, SMS, telephone calls, and social media. Information may also be obtained from guardians, other health care providers, and health funds.
Sharing Information
We may share your personal information with:
- Third parties working with Counselling and Mediation (compliant with APPs)
- Other health care providers
- When required or authorized by law
- In situations necessary to prevent harm or as required by statutes
International Data Transfer
We will not share your personal information outside Australia without your consent, except under exceptional circumstances permitted by law.
Marketing
We will not use your personal information for direct marketing without your explicit consent. You can opt-out at any time.
Research and Analysis
We may use your de-identified data for research and analysis to improve services and outcomes, with secure processes in place.
Storage and Protection
Your information is stored securely in various forms, including paper, electronic records, visual records, and audio recordings. We employ GDPR-compliant practice management software and other secure electronic storage methods.
Access and Correction
You have the right to request access to and correction of your personal information. Requests must be in writing, and we will respond within 30 days.
Complaints Handling
Privacy-related complaints should be submitted in writing, and we will resolve them in accordance with our resolution procedure. You may also contact the Health Complaints Commissioner of South Australia or the Office of the Australian Information Commissioner (OAIC).
Website Privacy
When visiting our website, we collect data to improve its development. Email addresses provided via the website will only be used for the intended purpose and not added to mailing lists without consent.
Links to Other Sites
We are not responsible for the content and privacy practices of websites linked from Counselling and Mediation.
Policy Review
This policy will be periodically updated. Please refer to this page for the latest version.